Terms of Service

PsycSuit provides cloud software for outpatient mental health practices: scheduling, records, billing, client portal, and related tools. We may update features; we do not guarantee uninterrupted availability but aim for reliable operation.

• You must be authorized to bind your practice and hold appropriate professional licenses where required.
• Applications are reviewed before activation. We may approve or decline at our discretion.
• Each staff member must have a unique login. You are responsible for activity under your accounts.
• You must complete account setup (practice code and password) using the link we provide before staff sign-in.

• Use the service only for lawful clinical and business purposes.
• Do not attempt to access other practices’ data, probe security, or upload malware.
• Do not use the client portal or messaging as an emergency or crisis hotline.
• Comply with applicable health-privacy, licensing, and telehealth rules in your region.

Before storing identifiable patient health information in production, US practices typically need a signed Business Associate Agreement; UK/EEA practices need a Data Processing Agreement. You remain responsible for notices, consent, retention, and breach procedures.

Paid plans, trials, and telehealth usage are described on Plans & pricing. Trial length begins when you complete account setup unless otherwise stated. We may suspend service for non-payment after notice where applicable.

PsycSuit and its branding, software, and documentation are our property or licensors’. You retain ownership of data you submit. You grant us a limited license to host and process that data to provide the service.

The service is provided “as is” to the extent permitted by law. We do not provide medical advice, diagnosis, or emergency services. Clinical decisions remain solely with licensed professionals at your practice.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our aggregate liability for claims relating to the service is limited to fees paid by your practice in the twelve months before the claim, except where law requires otherwise.

You may stop using the service according to your agreement. We may suspend or terminate for material breach or legal requirement. Export data you must retain before closure.

These terms are governed by the laws specified in your master service agreement, or otherwise by the jurisdiction where PsycSuit is established, without regard to conflict-of-law rules.

Questions about these terms:

See also the Privacy Policy.